Shipping, Returns and Cancellations

Effective October 20, 2026.

Where we ship

Shipping charges

If you buy in-stock pieces and preorders together, the in-stock pieces ship first. You pay their goods, shipping and applicable tax at checkout. Nothing is charged for the preorder pieces at that time. Each later preorder shipment has its own goods, shipping and applicable tax charge, as disclosed in the saved-card agreement.

When in-stock orders ship

No particular carrier, insurance coverage, transit speed or packing method is promised by this policy.

When preorders ship and are charged

Each preorder shows its expected ship-by date on the product page and in your agreement. A manufacturer's release estimate is separate from that date and does not mean a piece has arrived at SGT Diecast.

You save your card with Stripe when reserving. We charge that card once per shipment, only after its pieces physically arrive at SGT Diecast and William confirms the charge. We do not charge simply because an estimated release date has passed. Arrival and charging are separate from shipment.

If we cannot meet a stated ship-by date, we will email you before that deadline. The notice will explain the revised date, or why one is not available, your cancellation option and any response deadline. We will obtain any further agreement to wait that is required. If an order must be canceled, we will cancel the unshipped pieces and refund amounts paid for them and associated charges that no longer apply.

If a preorder charge fails, we will email a payment link and hold the affected pieces for at least seven calendar days, through the deadline in that email. If payment is not completed by that deadline, the affected reservation is canceled.

See the full Preorder and Saved-Card Policy and Terms of Use and Sale.

Tracking and missing shipments

We will email tracking information when a shipment is sent and show it on the order status page. If tracking stops moving, a package is missing or tracking says delivered but you cannot find it, contact us so we can investigate. A tracking status alone does not resolve a report of a missing package.

Damaged, incorrect or misdescribed items

If a piece arrives damaged, is the wrong item or differs from its description, contact us as soon as possible, preferably within seven calendar days of delivery. Include your order number and, if available, photos of the piece and packaging. Keep the packaging while we review the problem. A later report will still be reviewed; the seven-day request does not mean a later report is automatically refused.

For a confirmed problem with the piece or shipment, we arrange a replacement if one is available and you agree, or a refund. We cover approved return shipping for an item that arrived damaged, was incorrect or was not as described. If an entire shipment is refunded for one of these reasons or confirmed loss, its original shipping charge is refunded too.

Canceling before shipment

You may cancel a preorder at no cost before we charge your saved card, using the link in your confirmation or by contacting us. If a charge is already in progress, contact us to confirm its status. Sending a request does not by itself stop a payment.

Once a NASCAR purchase has been paid, we do not accept voluntary cancellation for a discretionary refund, including before dispatch. Required cancellations and refunds for delayed or unfulfilled orders, or under applicable law, remain available. Damaged, incorrect, misdescribed or missing items can still be reported under the delivery-problem process above.

When a cancellation refund is due for an entire unshipped order, we refund everything paid, including shipping and tax. For a partial cancellation refund, we refund the canceled goods at the amount paid, their associated tax and any shipping charge for a shipment that will not be sent. A flat shipping charge still applies if other pieces in that shipment are sent.

When a cancellation refund is due, we issue it to the original payment method within seven working days. Your bank may take additional time to display the credit. If a shipment has already been dispatched, report a delivery problem under the process above; the NASCAR final-sale rule still applies to change-of-mind requests.

NASCAR final sales

Paid NASCAR purchases are final sale. We do not accept change-of-mind returns or exchanges and we do not offer discretionary refunds for those purchases. This includes NASCAR autographed pieces and NASCAR pre-owned collection pieces.

This final-sale rule does not remove a cancellation, refund or other remedy required for a delayed or unfulfilled order or by applicable law. It does not prevent you from reporting a damaged, incorrect, misdescribed or missing item. The delivery-problem process above remains available.

Products other than NASCAR pieces are not offered for online checkout at this time.

If a return is authorized to resolve a delivery problem or provide a required remedy, we will provide its instructions and return address. Do not send a piece to the shipping-origin address without receiving those instructions. A product page's disclosed condition and flaws remain part of its description.

Collection-piece grades

Collection pieces are pre-owned. Their product pages must identify the grade, disclosed flaws and anything missing. These are the grade definitions:

• New in box: never displayed, in its original box and case with all paperwork.
• Like new: displayed, with no flaws we could find; the box and case may show light wear.
• Good: small flaws described on the page and shown in the photos; paperwork or case hardware may be missing as noted.
• Fair: visible flaws, described and photographed; sold as pictured.

A grade does not replace the individual description or photos. Paid NASCAR collection pieces follow the NASCAR final-sale rule. The delivery-problem process still applies to collection pieces.

Final sales and unfulfilled orders

The NASCAR final-sale rule does not replace the separate process for required cancellations and refunds on an unshipped or delayed order. We will not use the final-sale rule to refuse a cancellation or refund that is required for an unshipped or delayed order.

Contact and seller details

Call or text SGT Diecast at (203) 994-0877, or email sgtdiecast@gmail.com. Include your order number when one exists. Orders placed through Whatnot use Whatnot's checkout, shipping and dispute process; this policy covers orders placed on sgtdiecast.com.

The seller is Connecticut Firearms Training LLC, operating the SGT Diecast product line. The confirmed shipping origin is 146 Danbury Road, New Milford, CT 06776. Return instructions give the correct return address.